Mohamed Hakim Motors App Support
Need help using the Mohamed Hakim Motors application? Find answers to common questions, troubleshoot technical issues, or contact our support team directly.
WhatsApp Support
Send us a message for help with vehicle enquiries, availability, app navigation, or general support.
Open WhatsAppTelephone Support
Speak directly with our team regarding vehicles, listings, technical issues, or customer enquiries.
Call SupportEmail Support
Email us with a detailed description of your issue and include screenshots when possible.
support@mohamedhakim.comWelcome to App Support
The Mohamed Hakim Motors app allows users to browse available vehicles, search by make and vehicle type, view vehicle photos and specifications, and contact our team by telephone or WhatsApp.
1. Getting Started
After opening the application, you can browse the available inventory or use the navigation menu to access vehicle listings, the blog, and contact options.
Open Inventory
Select the Inventory button from the bottom navigation menu to view available vehicles.
Choose a Category
Browse vehicles by make, model, body type, or category.
View Vehicle Details
Open a listing to view photos, model year, specifications, and available information.
Contact Our Team
Use the Call or WhatsApp buttons to ask about availability or request more information.
2. Browsing Available Vehicles
The Inventory section displays vehicles that are currently listed in our system.
You may be able to browse vehicles by:
- Vehicle make.
- Vehicle model.
- Model year.
- Body type.
- Vehicle category.
- Newest or recently added listings.
Vehicle availability may change without notice. Contact our team to confirm current availability, price, specifications, and export or delivery options.
3. Using Search Filters
The app may provide filters that help you narrow the available inventory.
How to use the filters
- Select a vehicle make.
- Select a model when available.
- Select a model year.
- Select a body type or category.
- Apply the filters to view matching vehicles.
If no vehicles appear
Try removing one or more filters. A very specific combination of make, model, year, and body type may return no available results.
You can also contact our team and request a specific vehicle that is not currently shown in the application.
4. Vehicle Listings and Photos
Vehicle listing pages may include:
- Vehicle make and model.
- Model year.
- Body type.
- Fuel type.
- Engine or trim information.
- Vehicle photos.
- Contact and sharing options.
Information is provided for general reference and may be updated, corrected, or changed. Contact our team to verify all important specifications before making a purchase decision.
Photos are not loading
Make sure your device has an active internet connection. Close and reopen the app, or switch between Wi-Fi and mobile data.
5. Telephone and WhatsApp Buttons
The app includes contact buttons that may open another application installed on your device.
Call Now button
The Call Now button opens your device’s telephone application with the business telephone number prepared for calling. The app does not make a call without your confirmation.
WhatsApp button
The WhatsApp button may open the WhatsApp application or WhatsApp website. You must have WhatsApp installed or use its web service to send a message.
Share button
The Share button may open the device sharing menu, allowing you to share a vehicle page through supported applications.
6. Technical Support
Contact support if you experience any of the following:
- The app does not open.
- The screen remains blank.
- Vehicle listings do not load.
- Photos fail to display.
- Search filters do not respond.
- The language button does not work.
- Call or WhatsApp buttons do not open.
- The app closes unexpectedly.
- Content appears incorrectly on your screen.
Information to include in your support request
- Your device model.
- Your iOS version.
- The application version.
- A description of the problem.
- The steps that caused the problem.
- A screenshot or screen recording, when possible.
- The approximate date and time of the issue.
7. Basic Troubleshooting
Try these steps before contacting technical support.
| Problem | Recommended Action |
|---|---|
| The app is not loading | Check your internet connection, close the app completely, and open it again. |
| Vehicle images are missing | Switch between Wi-Fi and mobile data, then reload the listing. |
| Filters show no results | Remove one or more filters and try a broader search. |
| WhatsApp does not open | Confirm that WhatsApp is installed and updated on your device. |
| Call button does not respond | Confirm your device supports telephone calls and that calling restrictions are not enabled. |
| The app closes unexpectedly | Restart your device, update the app, and confirm that your iOS version is supported. |
| Old information is displayed | Close and reopen the app or refresh the page to load the latest inventory. |
8. Frequently Asked Questions
Is the application free to use?
Yes. Browsing vehicle listings and contacting Mohamed Hakim Motors through the application is free. Your network provider may charge for data usage, telephone calls, or messages.
Do I need to create an account?
The application may allow users to browse vehicles without creating an account. Available features may change in future versions.
Can I purchase a vehicle inside the app?
The app is primarily used for browsing inventory and contacting our team. Purchase, payment, shipping, inspection, and contract arrangements are completed separately with Mohamed Hakim Motors.
Are the listed vehicles currently available?
Availability changes frequently. Contact our team to confirm whether a specific vehicle is still available.
Can you find a vehicle that is not listed?
Yes. Send us the required make, model, year, colour, trim, or specifications through WhatsApp or email and our team can check suitable options.
Why does the app open WhatsApp or the phone app?
Contact buttons use the communication applications already available on your device. You remain in control of whether a message is sent or a call is placed.
How can I report incorrect vehicle information?
Send the vehicle page, screenshot, or listing title to our support team and describe the information that appears incorrect.
How can I request deletion of my information?
Contact us at support@mohamedhakim.com or use the contact information below. Include your telephone number or email address so we can identify the relevant request.
9. Privacy and Personal Information
For information about how personal data is collected, used, stored, and protected, review our Privacy Policy.
Do not send passwords, payment card numbers, bank account details, passport copies, or other highly sensitive information through an ordinary support message unless specifically required through an approved secure process.
10. Contact Mohamed Hakim Motors Support
Our support team can assist with app usage, vehicle enquiries, listing information, technical problems, and account or privacy requests.
Need More Help?
Contact Mohamed Hakim Motors and provide a clear description of your question or issue. We recommend attaching a screenshot when reporting a technical problem.
