Privacy Policy

1. Introduction

This Privacy Policy applies to the Mohamed Hakim Motors mobile application, the website located at mohamedhakim.com, and related online services operated by Mohamed Hakim Motors.

In this policy, the terms “we”, “us”, and “our” refer to Mohamed Hakim Motors. The terms “you” and “user” refer to any person who accesses or uses our application, website, or services.

By using our application or website, you acknowledge the data practices described in this Privacy Policy.

2. Information We Collect

The information we collect depends on how you interact with our services.

2.1 Information You Provide Voluntarily

We may receive information that you voluntarily provide when you:

• Contact us by telephone.
• Send us a message through WhatsApp.
• Submit a vehicle enquiry or request.
• Ask us to locate a specific vehicle.
• Provide feedback or request customer support.
• Communicate with our sales or support team.

This information may include:

• Your name.
• Your telephone or WhatsApp number.
• Your email address, when provided.
• Your preferred vehicle make, model, year, or specifications.
• Your message, enquiry, and communication history.
• Any additional information you choose to provide.

2.2 Information Collected Automatically

When you access our application or website, certain technical information may be collected automatically by our website, hosting provider, security services, or analytics tools.

This information may include:

• Internet Protocol address.
• Device type and operating system.
• Browser type and language settings.
• Application version.
• Pages or vehicle listings viewed.
• Date, time, and duration of access.
• General country or city-level location derived from an IP address.
• Crash, diagnostic, security, and performance information.
• Referring website or source.

2.3 Information We Do Not Intentionally Collect

We do not intentionally request sensitive personal information such as passwords, payment card details, medical records, biometric information, religious beliefs, or political opinions through the application.

3. How We Use Information

We may use collected information to:

• Display and manage vehicle inventory.
• Respond to vehicle enquiries.
• Help users locate a requested vehicle.
• Provide customer service and technical support.
• Facilitate telephone and WhatsApp communication.
• Maintain and improve the application and website.
• Understand how users interact with our services.
• Detect abuse, fraud, security incidents, or technical problems.
• Maintain business records and communication history.
• Comply with applicable legal and regulatory obligations.
• Protect our legal rights, users, systems, and business.

4. Legal Basis for Processing

Depending on your location and the nature of your interaction, we may process information based on one or more of the following:

• Your consent, such as when you voluntarily contact us or submit information.
• Pre-contractual or contractual purposes, such as responding to a request concerning a vehicle.
• Legitimate business interests, including maintaining, securing, and improving our services.
• Compliance with legal obligations, where information must be retained or disclosed under applicable law.
• Protection of legal rights and safety, including fraud prevention and security enforcement.

5. When We May Share Information

We may share limited information only when reasonably necessary for the operation, protection, or delivery of our services.

5.1 Service Providers

Information may be processed by trusted service providers that help us operate the application or website, including:

• Website hosting and server providers.
• Cloud storage or backup providers.
• Security and fraud-prevention providers.
• Website analytics and performance services.
• Technical support and application development providers.
• Communication services used to handle enquiries.

5.2 Legal and Safety Requirements

We may disclose information where we reasonably believe disclosure is required to:

• Comply with applicable law or a valid legal request.
• Respond to a court, regulator, or government authority.
• Protect the safety and rights of users or third parties.
• Investigate suspected fraud, abuse, or security incidents.
• Enforce our legal terms and agreements.

5.3 Business Changes

If our business is reorganised, sold, merged, financed, or transferred, relevant information may be transferred as part of that transaction, subject to appropriate confidentiality and legal safeguards.

6. Third-Party Services

Our application may use or provide links to third-party services. These services operate under their own terms and privacy policies.

6.1 WhatsApp

When you press a WhatsApp button, you may be redirected to the WhatsApp application or website. Information you submit through WhatsApp is processed according to WhatsApp’s own privacy policy and terms.

6.2 Telephone Services

When you press a telephone button, your device may open its telephone application. Your mobile network provider may process call and connection information under its own policies.

6.3 Apple Services

When the application is downloaded or used on an Apple device, Apple may process information relating to your App Store account, downloads, diagnostics, purchases, or device usage in accordance with Apple’s policies.

6.4 Analytics and Technical Tools

Our website or application may use technical, analytics, security, caching, or performance tools. These tools may process device, usage, log, or diagnostic information to help maintain and improve the service.

7. Cookies and Similar Technologies

The website displayed through the application may use cookies, local storage, pixels, session technologies, or similar tools.

These technologies may be used to:

• Keep the website operating correctly.
• Remember language or display preferences.
• Maintain security and prevent malicious activity.
• Measure traffic and website performance.
• Understand how visitors use vehicle pages and filters.
• Improve functionality and user experience.

You may control certain cookies through your browser or device settings. Disabling essential technologies may affect the operation of some features.

8. Data Retention

We retain information only for as long as reasonably necessary for the purpose for which it was collected, including:

• Responding to and following up on vehicle enquiries.
• Providing customer support.
• Maintaining security and technical records.
• Meeting accounting, regulatory, or legal requirements.
• Establishing, exercising, or defending legal claims.

Retention periods may vary depending on the type of information, the nature of the interaction, and applicable legal requirements. Information may be deleted, anonymised, or securely archived when it is no longer required.

9. Data Security

We use reasonable administrative, organisational, and technical safeguards designed to protect information against unauthorised access, alteration, disclosure, loss, or misuse.

Security measures may include:

• Secure hosting and access controls.
• Encrypted HTTPS connections.
• Software and security updates.
• Malware and unauthorised-access monitoring.
• Restricted administrative access.
• Backups and incident-response procedures.

No internet transmission or storage method can be guaranteed to be completely secure. Users should avoid sending highly confidential information through ordinary messages or WhatsApp.

10. Your Privacy Rights

Subject to applicable law, you may have the right to request:

• Confirmation of whether we process your personal information.
• Access to personal information we hold about you.
• Correction of inaccurate or incomplete information.
• Deletion of information where legally permitted.
• Restriction or objection to certain processing.
• Withdrawal of consent where processing depends on consent.
• A copy or transfer of certain information, where applicable.
• Information about how and why your data is processed.

To submit a privacy request, contact us using the details in the “Contact Us” section. We may need to verify your identity before completing a request.

Certain information may be retained where necessary to comply with legal obligations, prevent fraud, maintain security, resolve disputes, or protect legal rights.

Marketing Communications

If you receive promotional communications from us, you may request to stop receiving them by contacting us or using any available unsubscribe option. Service-related responses may still be sent where necessary to complete your request.

11. Children’s Privacy

Our application and services are intended for persons seeking information about motor vehicles and are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so that we can review and delete it where appropriate.

12. International Data Transfers

Some service providers may process or store information outside the United Arab Emirates. Where information is transferred across borders, we take reasonable steps to use providers and safeguards appropriate to the nature of the information and applicable law.

13. External Links

Vehicle listings, messages, or pages may contain links to external websites or services. We are not responsible for the privacy, security, accuracy, or content of third-party websites.

Opening an external link is subject to the privacy policy and terms of the relevant third party.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our application, website, services, technology, or legal obligations change.

The latest version will be published on this page with an updated effective date. Material changes may also be communicated through the application, website, or another appropriate method.

We encourage users to review this page periodically.

15. Contact Us

For privacy questions, data requests, corrections, or complaints, contact Mohamed Hakim Motors using the details below.